Information
PAYMENT OPTIONS
We accept PayPal and all major international credit cards, such as Visa, Mastercard and Amex. When selecting PayPal at checkout, you will be directed to the PayPal site to Log In and review the amount shown before clicking Pay Now.
SHIPMENT
We have carefully selected our delivery providers, which are Intex for Germany and DHL and Fedex for the rest of the world. Before we put your jewel into a neutral package for safety reasons, we are doing a detailed control check, if it is free of any damage. It is fully insured on its journey from door-to-door. As soon as you sign the receipt document of our logistic partner, the insurance will end.
If you see any damage at the package at that moment, please remark this on the delivery sheet of our logistic partner. If there should be any damage at the jewel itself, it is always quality checked by us before departure, please claim by email immediately to ollech@meerglanz.com, photo appreciated., max. during 24 hours after the delivery.
Delivery time: Germany 3-5 days, EU about 7-10 days.
Free shipping of all orders.
All EU- Countries are shipped to on a DDP (Delivery Duty paid) basis, that means that all relevant taxes and duties will be included in the product price.
Other countries (and GB) we ship to on demand: Please contact me for details concerning potential additional shipping costs and time schedules. Please be aware that if you are based outside EU you will also have to pay tax and duties on your purchase and you might consider this as well while a potential exchange procedure. We will assist you on what this additional amount will be for your destination: Get in touch here: Link Kontaktformular
RETURN & EXCHANGE
We of course hope you will be very satisfied with your purchase. If for some reason you are not, you have 14 days from the date you received your order to return for cancellation or exchange.
In order to exercise your cancellation right, please contact us via our contact form (Link zum Kontaktformular) or post: Dr. Katrin Ollech, Luciusstr.14, 14199 Berlin, Germany
In order to preserve your cancellation right, it is simply necessary to submit your declaration before expiry of the constellation period.
We will collect from your home for free inside of EU. If you are outside EU the return might incur transport costs depending on the destination, we will inform you about applicable costs and organize the shipment for you. Shipping is complimentary on all exchanges; however, if you are based outside the EU you might need to pay taxes and duties on this.
Please make sure your items are returned new, unused and carefully packed. Upon return of an item our expert will screen all returns before granting a refund or an exchange. Items that do not meet our policy will not be accepted and will be sent back to the customer without any refund given.
Meerglanz does not accept any item sent back without prior consultation and notification.
Your refund will be credited to the original payment method or can also be booked as store credit to your Meerglanz account, if it is an exchange procedere. The timeschedule of these procederes might vary on behalf of payment providers.
Terms & Conditions
Please read these Terms and Conditions carefully before using this website. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. The following general terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers. A consumer within the meaning of these terms and conditions is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.
